I booked a Grand Vitara Delta from Nexa Wazirpur on 10 June 2025, expecting a smooth and professional car-buying experience.
What followed was an experience involving delays, poor communication, lack of assistance, an MCD vehicle seizure, financial loss, and a disputed ₹45,000 exchange/scrappage bonus.
I am sharing my experience because I believe customers should know what can happen when a dealership fails to properly communicate important requirements and then refuses to take responsibility for the consequences.
The Problem Started at the Time of Booking
When I visited Nexa Wazirpur on 10 June 2025, I clearly informed the sales team, including Mr. Mukesh and Mr. Ajay, that my existing Swift Dzire VXi was due to expire on 17 June 2025.
I specifically explained that there was very little time left and that I needed their assistance to complete the exchange and scrappage process quickly.
This was not a hidden or last-minute requirement. The deadline was clearly communicated at the beginning.
Despite this, the process did not move with the urgency I expected.
Three Days Were Lost
On 11 June, according to the dealership’s own subsequent explanation, their True Value team checked the vehicle details on the Vahan portal and found that HP removal was pending on the RC.
If HP removal was a critical requirement for scrapping the vehicle, this should have been communicated immediately and clearly.
Instead, I was informed about the issue only later.
On 12 June, Mr. Mukesh informed me that I needed to visit the bank to get the HP issue cleared.
By then, three valuable days had already passed.
I expressed my frustration to him during a phone call and clearly told him:
“You wasted my three days.”
That conversation is recorded.
Because of this delay, I had to return from Chandigarh and spend an entire day dealing with the RTO and HP removal process, resulting in unnecessary expenditure, loss of time and considerable stress.
I Asked Nexa to Pick Up My Car
Once I completed the required formalities, I repeatedly requested Mr. Mukesh to arrange for my old car to be picked up.
The vehicle was only around 4 km from the showroom.
Despite repeated requests, I was not provided the assistance I expected.
The deadline was approaching rapidly.
I even explained that I was dealing with a family bereavement and other personal difficulties at the same time.
Yet the process continued to move slowly.
On 17 June, the final day of validity, the scrapping request was eventually initiated on the portal.
I again requested assistance in getting the car picked up.
It was raining that day, and I was alone at home with my four-year-old nephew.
But the vehicle remained with me.
On 18 June, My Car Was Seized by MCD
The next morning, 18 June 2025, at around 7:30 AM, my car was picked up by an MCD crane.
Initially, I believed that the vehicle was being collected by the authorised scrapping agency.
It wasn’t.
It was MCD.
This turned an already stressful situation into a nightmare.
I had to visit the MCD office and subsequently deal with the scrapper to understand what was happening.
After spending a considerable part of the day trying to resolve the situation, I went to the Nexa Wazirpur showroom and spoke with Mr. Ajay.
I Was Assured That I Would Not Suffer Financially
At the showroom, Mr. Ajay acknowledged the situation and assured me that I would not have to bear the financial loss resulting from what had happened.
My old car had been valued at approximately ₹35,000 by Nexa, while the scrapper ultimately provided only around ₹15,000.
I was assured that the ₹20,000 difference would be compensated.
I was also assured that I would receive the ₹45,000 exchange/scrappage bonus associated with my new Grand Vitara.
Based on these assurances, I continued with the purchase.
At that point, I believed that although the experience had been extremely difficult, the dealership was taking responsibility and would make things right.
Even the Car Delivery Added to the Frustration
Unfortunately, the problems did not end there.
When I received my old vehicle, there was virtually no petrol in the car.
My family and I were left standing in the scorching heat for approximately half an hour because there wasn’t even enough fuel to reach a nearby petrol pump.
Eventually, Mr. Mukesh arranged for someone to bring fuel on a motorcycle.
The car keys were also badly scratched.
After everything I had already experienced, receiving badly scratched keys made me feel as though I had been handed the keys to an old or used vehicle.
I immediately shared photographs of the keys with Mr. Mukesh.
The ₹45,000 Exchange Bonus
I was told that the ₹45,000 exchange bonus would be processed after approximately one month.
I waited.
After around one and a half months, I contacted Mr. Mukesh again, around 14 August, to ask about the status.
I was then told that the benefit had been rejected because of issues with the scrappage documentation.
This was extremely surprising.
If the required scrappage documentation had to be in a particular format, why was this not clearly communicated to me before the transaction?
Why was I allowed to proceed believing that I would receive the benefit?
And why was I informed about the problem only after the purchase had already been completed?
Had I been properly informed beforehand, I could have made an informed decision and arranged the scrapping process accordingly.
The Dealership’s Explanation
The dealership has now explained that the vehicle had an HP removal issue, that the scrapping request was initiated on 17 June, and that the vehicle was unfortunately picked up by an MCD crane on 18 June.
They have also stated that the COD letter subsequently provided by me was in the name of MCD and did not match the required format.
According to them, the scrappage benefit could not be processed because of a name mismatch in the documents.
I understand that there can be documentation requirements and that certain benefits may be subject to specific conditions.
But that does not answer my primary concern.
My concern is communication and responsibility.
If a particular document, scrapping agency or name format was mandatory, I should have been told clearly at the beginning.
I should not have to discover such a critical condition only after completing the purchase.
More importantly, I was given assurances regarding the ₹45,000 benefit.
That assurance was a significant factor in my understanding of the transaction.
This Is Not Simply a Documentation Issue
The dealership’s current response makes this sound like a straightforward case of a customer submitting the wrong document.
That is not how I experienced it.
From my perspective, the sequence was:
I informed the dealership about the urgent deadline → the process was delayed → I was asked to complete HP removal → I rushed to the RTO → I repeatedly requested assistance with the vehicle → my vehicle was seized by MCD → I was assured that I would not suffer financially → I was assured of the exchange benefit → I completed the purchase → and only later was I told that the benefit could not be given.
That is the issue.
The question is not simply whether a document ultimately met a particular format.
The question is whether I was properly informed and guided before I made the purchase.
What Has Been Most Disappointing
The most disappointing part of this entire experience is not even the money.
It is the feeling that once the sale was completed, the responsibility for resolving the problem shifted from one person to another.
I expected the dealership to take ownership of the situation because the problem had developed during the very process they were handling for me.
Instead, I have had to repeatedly follow up, explain the circumstances again and again, and ultimately escalate the matter to get a meaningful response.
I booked a new Grand Vitara from Nexa Wazirpur expecting a premium customer experience.
What I experienced was very different.